Effective Date: April 13, 2011
Generally, we collect and maintain three categories of data: a) account information generated when an individual or entity activates our services - which generally includes contact information and payment information (we call this "Customer Information"); b) data provided by our customers about individuals or entities who consented to our customers transmittal to them of email messages or other types of communications (we call this "Customer Recipient Data"); and c) data about visitors to our Site who may or may not also be our customers.
Although the majority of our customers are businesses, some of the account information submitted to us, and maintained by us, could be used to identify or relate to an individual ("personal data") rather than a business.
What We Do With the Data Collected on Our Site
As explained above, our services are intended for businesses, not individuals. If you have provided your contact information (which may include personal data) to us, we may use such information to contact you for marketing purposes by various means, including regular mail, email or telephone. When you activate an iContact account (including a trial account), you expressly consent to receive marketing communications about iContact's services via direct mail, email (at the email address you provided when you activated your account), telephone (at the number you provided when you activated your account), pre-recorded messages (at the number you provided when you activated your account), text messages (if you provided a wireless telephone number), instant messages or other communications methods. We may also use personal and non-personal (e.g., business-related) data for other purposes, including, but not limited to: 1) providing the services you request; and 2) providing technical support.
In accordance with the applicable terms and conditions set forth in the EUSA, we do not disclose, sell or rent Customer Information or Customer Recipient Data without your prior consent or unless we are required to disclose such information by order or other requirement of a court, administrative agency, or other governmental body or applicable law. Such data is available: 1) to you after you sign up for our service offering(s); 2) to iContact employees who access and manage this information in connection with our services; and 3) to our service providers for purposes of providing functions or services related to our services and customers' accounts (for example, billing functions). Our data retention policy is described in the EUSA and in the termination policy which is posted on the Site.
Why Do You Receive Email From Us?
If you received one or more e-mails from us, it means that a) your email address is on our list of customers, trial users or prospective customers; or b) you have provided us your email address so that we could contact you. If you believe you received an email from us in error, please contact us immediately at email@example.com.
How Can You Stop Receiving Emails From Us?
Each email sent contains an easy, automated way for you to cease receiving email from the lists to which you are subscribed, or to change your expressed interests. If you do not wish to receive additional emails from iContact, simply follow the instructions at the end of any email.
How Do We Secure the Personal Data We Collect?
We use technical, administrative, and physical security measures to protect against the loss, misuse and alteration of data used by our system. Also, we provide each customer with a unique user name and password that must be entered each time a customer logs in to its account. No data transmissions over the Internet, however, are guaranteed to be completely secure. While we strive to protect your data from unauthorized use or disclosure, iContact does not warrant or guarantee the security of the data that you provide to us.
Third Party Websites
The Site contains links to third party websites. We are not responsible for the privacy practices or the content of any third party websites. Customers and visitors who link to other third party websites from the Site should check the privacy and security policy statements of such third party websites to understand the policies and practices of such third party websites as we are not responsible for those policies and practices. Customers and visitors who access a linked site may be disclosing their private information to the owner of such third party websites. It is your responsibility to keep such information private and confidential.
When you interact with the Site, we strive to make your experience easy and meaningful. When you come to the Site, our web server sends a cookie to your computer. Cookies are files that web browsers place on a computer's hard drive to tell site owners whether an individual has visited the website previously.
Standing alone, cookies do not contain personal data, and therefore do not identify you personally. They merely recognize your browser. Unless you choose to identify yourself to iContact, either by responding to a promotional offer, opening an account, or registering for a free trial, you remain anonymous to iContact.
There are two types of cookies: session-based and persistent-based. Session cookies exist only during an online session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. They include such information as a unique identifier for your browser.
iContact uses session cookies containing encrypted information to allow the system to uniquely identify you while you are logged onto the Site. This information allows iContact to process your online transactions and requests. Session cookies help us make sure you are who you say you are after you have logged in to the Service. You will not be able to use the Service unless you enable your browser to accept cookies from the Site. iContact uses persistent cookies that only iContact can read and use, to identify the fact that you are a iContact customer or prior Site visitor (whatever the case may be). We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies. Users who disable their web browsers' ability to accept cookies will be able to browse the Site; however, you must enable cookies in order to use our Service.
Questions About Your Account
If you have any questions about your account or how we use the data we collect and maintain in the course of providing our services, please contact us at firstname.lastname@example.org.